Support

If you are a registered user of Viz!on, you are entitled to free technical support. You may want to read the FAQs below and the System Requirements before contacting us, as your answers may be found there. To receive Viz!on technical support you may send your request to support@datadesk.com or fill in the online form.

Technical FAQs

• Why can't I add Viz!on to Mac Excel 2008 or Excel 2011?
• Why can't I view the help files in Windows Vista?
• What operating systems does Viz!on support?
• Which Microsoft Excel versions does Viz!on support?
• How do I install the Viz!on add-in?
• Excel 2007 crashes when I attempt to use a Viz!on command, or the Names and Columns selection box is blank.

Why can't I add Viz!on to Mac Excel 2008 or Excel 2011?

Viz!on is an Excel Add-in created with Visual Basic. Microsoft has ceased support for Visual Basic, Viz!on will not work in versions of Excel 2008 or newer. We are investigating a solution to this problem. Please check back for updates.

Why can't I view the help files in Windows Vista?

Windows Vista no longer supports the help file format used in Data Desk/XL. This will be addressed with the next version of Data Desk/XL. In the interim, you can download a plug-in from Microsoft to view the Data Desk/XL help. To download this plug-in, visit Microsoft's Download Center.

What operating systems does Viz!on support?

Viz!on can be used with computers running Windows XP/Vista/Win7 and Mac OS X 10.4, 10.5 and 10.6. If you have any problems using Viz!on with XP, go to Tools... Options... in the Excel menu bar. Click the security tab in the dialogue window that appears, then click the "Macro Security..." button. In the next window that appears click the Trusted Sources tab and make sure the "Trust all installed add-ins and templates" checkbox is checked.

What Microsoft Excel versions does Viz!on support?

On Windows, Excel 2000 or Excel 2003 or Excel 2007 or Excel 2010. On Macintosh, Excel X or Excel 2008. See our Viz!on Requirements web page for more information.

How do I install the Viz!on add-in?

The key is that you need to add Viz!on to the list of available add-ins in Excel. First, double-click the downloaded Viz!on installer and follow the installation instructions. Click Finish when done. Once Viz!on has been installed to your computer, complete the following steps in Excel:

For all versions prior to Excel 2007:

• Open your version of Excel and choose the Add-Ins command from the Tools menu in Excel's menu bar. This opens a dialog box with a list of all Excel add-ins currently installed. Click on the Browse or Select button (it is different for different versions of Excel).
• Use the dialog that opens to find the Viz!on add-in file. The default location on Windows is in the Viz!on folder inside the Program Files folder. On Mac, you should have placed the Viz!on folder inside your Microsoft Office folder.
• Once Viz!on has been added to the add-ins list, make sure the Viz!on box is selected and click the OK button. You should see a Viz!on menu added to your Excel menu bar.

WINDOWS: For Excel 2007 or Excel 2010 only:

• Open Excel 2007 or Excel 2010.and click the Microsoft Office Button, then click the Excel Options button.
• Click the Add-Ins category.
• Select Manage -> Excel Add-ins, then click the "Go..." button. This opens a dialog box with a list of all Excel add-ins currently installed. Click the "Browse..." button.
• Use the dialog that opens to find the Viz!on add-in file. The default location on Windows is in the Viz!on folder inside the Program Files folder.
• Once Viz!on has been added to the add-ins list, make sure the Viz!on box is selected and click the OK button. You should see an Add-Ins tab in Excel with a Viz!on menu.

Excel 2007 crashes when I attempt to use a Viz!on command, or the Names and Columns selection box is blank.

There is a known issue with Viz!on using Excel 2007 that may cause the program to crash, or result in a blank Names and Columns selection box. To prevent this problem, highlight a range of cells by clicking and dragging your mouse over the cells in the spreadsheet. Do not select entire columns by clicking on the column headers.

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